Warranty & After-Sales Service

At SHARX MACHINERY, we are committed to providing reliable cutting equipment and practical after-sales support to help our customers keep their machines running smoothly.

1. Warranty Coverage

SHARX MACHINERY provides a 2-year warranty on the machine’s covered components, starting from the date of delivery, unless otherwise agreed in writing.

For CO₂ laser cutting machines, the laser tube is covered by a 1-year warranty, subject to the applicable warranty terms and operating conditions.

Warranty coverage applies to defects in materials or workmanship under normal use and proper operation.

2. Consumables and Exclusions

Consumable parts and components subject to normal wear and tear are not covered by the standard warranty.

The warranty does not cover damage or failure resulting from:

Improper installation, operation, or maintenance.
Unauthorized modifications, repairs, or replacement of components.
Electrical supply problems or unsuitable operating conditions.
Accidents, misuse, or external causes beyond our reasonable control.
Normal wear and tear or the natural degradation of consumable parts.

3. Technical Support

We provide remote technical assistance to help customers with machine setup, operation, troubleshooting, and maintenance.

Depending on the issue, we may request photos, videos, operating information, or other diagnostic details to identify the cause and recommend an appropriate solution.

4. Warranty Claims

If you experience a machine problem, please contact us and provide:

Machine model and serial number.
A description of the problem.
Relevant photos or videos, if available.
Error messages or other diagnostic information, where applicable.

We will review the information and work with you to determine the appropriate next steps.

Where a defect is confirmed to be covered by the warranty, the remedy will be determined in accordance with the applicable warranty terms and the agreed sales contract.

5. Spare Parts and After-Sales Assistance

We can assist customers in identifying replacement parts and arranging technical support when needed.

The availability, cost, and shipping arrangements for replacement parts will be confirmed according to the specific case and applicable warranty terms.

6. Important Notes

Warranty coverage is subject to the machine configuration, applicable warranty terms, and any specific conditions agreed upon in the sales contract or proforma invoice.

This policy applies to equipment supplied by SHARX MACHINERY and does not replace any specific written warranty agreement provided with an order.

For warranty or technical support, please contact us through our website contact form or the contact details provided with your order.